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Terms & Conditions

At Canadian Rockies Chalets, we prioritize the protection of your privacy and the integrity of your personal information. We recognize and respect your concerns regarding data security, and it is our commitment to safeguard your privacy at all costs. Your trust in us is paramount, and we assure you that we neither seek nor condone any infringement upon your privacy.

When you provide us with your personal details—such as your name, address, email, and phone number; rest assured that we do not share, sell, or disclose this information to any third party. Your data is confidential and will be used solely to enhance your experience and support your customer relationship with us.

To ensure the utmost security of your information, we employ robust security measures to prevent any unauthorized access, misuse, or alteration.

Furthermore, we acknowledge and respect the intellectual property rights associated with the content of our website. All materials, including design, graphics, and text, are copyrighted assets owned by Canadian Rockies Chalets. Any trademarks, company names, product names, or logos displayed on our website belong to their respective owners. We appreciate your trust in us and remain dedicated to maintaining the highest standards of privacy and security for our valued guests.

Cancellation Policy

Cancellations made more than 72 hours prior to the 4pm arrival are no charge. Cancellations within the 72 hours prior to the 4 pm check in will result in a cancellation charge of one night plus taxes for regular reservations. Holidays and long weekend cancellations are subject to a three nights plus taxes cancellation fee. This charge is also applicable to reservations that are modified by decreasing the stay time within 72 hour of arrival.

Payment/Deposit Policy

It is the policy of this hotel that the FULL AMOUNT of your stay will be held on the credit card of your choice 72 hours prior your arrival. We will also hold an additional $100 per room on the credit card as a damage deposit. This will be released upon check out.

PLEASE NOTE: We will process the hold (pre-authorization of the room total plus the $100 damage deposit) prior to your arrival. A reservation is only considered guaranteed if the amounts owing on your booking can be processed to your credit card. If the credit card does decline, we will not consider the reservation guaranteed and reserve the right to cancel your booking if we cannot contact you and obtain updated credit card details. The damage deposit amount will be returned upon check-out once an inspection of the unit has been completed and all subsequent keys have been returned.

Once you have accepted our policy, you authorize that the credit card provided is valid and in your name. You authorize the payment for the room charges and additional charges to be billed to your credit card in the event of damages to the unit, noise disturbances charges and circumstances that create additional expenses to the Canadian Rockies Chalets.

Additional charges may be assessed, but are not limited to:
1. Cost of replacing or repairing furnishings, kitchenware, linen, or any other item in the rental unit.
2.Excessive noise after 10 pm that results in disturbing the quality of stay for fellow guests will result in a $200 penalty.
3. Additional cleaning required due to disrespectful disposal of garbage or recycling.
4. A minimum charge of $500.00 will be levied in the event if smoking occurs in the unit.
5. Occupancy of the unit without authorization later than 11 am on check out day.
6. Loss of Unit Keys will result in a $100 charge per key.

Pet Policy

There is a $25 +taxes pet fee per day/pet. Up to 2 pets allowed.
It is recommended that you confirm at check-in that you are having pets with you if you did not please let us know as soon as possible. Try to do not leave your pet unattended in your Chalet for long periods, and never overnight. Should your pet inadvertently cause any damage, you will be charged a minimum of $250 for cleaning or repairs. Failure to pre-register or identify to management that your pet will be in the unit with you during your stay will result in $250 fine per pet.

Parking Policy

A free parking pass will be given upon check-in. Please note that there is only one parking spot available per unit. Only the vehicle(s) with an official parking pass will be allowed to occupy a parking spot. Unregistered vehicles or vehicles without a parking pass may result in the vehicle being towed.

Registered guests are responsible for informing other members of their party of this policy.

All these policies are non-negotiable

Thank you for your understanding

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