Our front desk hours are currently from 9 am - 7 pm Sunday to Thursday and 9 am to 9 pm Friday and Saturday. From June 15th to October 31st front desk hours are 9 am to 10 pm Monday to Sunday. If you will be checking in any later than that please contact us so we can explain our late check-in procedure.

Check-in time starts at 4:00 pm. For special arrangements regarding your check-in, please contact us via phone or e-mail. Guests are required to present photo identification and a valid credit card upon check-in. The minimum check-in age is 21.

A damage deposit of CAD 100.00 will be pre-authorized on a credit card you provide. The damage deposit can also be paid in cash and will be returned upon check-out.

A free parking pass will be given upon check-in. Please note that there is only one parking spot available per unit. Additional parking passes may be bought for CAD 20.00 (+ tax) per night and are subject to availability. Registered guests are responsible for informing other members of their party of this policy.

Check-out time is 11:00 am.

Almost all of our units are pet-friendly. Extra charges of CAD 25.00 (+ tax) per pet per night apply for additional cleaning. If you require a pet-free unit, please contact us via phone or e-mail.

Extra person charges apply. Children are welcome and up to two children stay for free when using existing bedding. Cribs or infant beds are not available. Roll-away and extra beds are also not available.

The hot tub is closed permanently as of January 2017.

The front desk is closed on December 25.

Cancellation of a booking is free of charge up to 72 hours before check-in (4:00 pm on the arrival date). Cancellations within 72 hours of the check-in will be charged the first night's room rate (+ tax).




1206 Bow Valley Trail

Canmore, Alberta

Canada T1W 1N6

© 2020 by Canadian Rockies Chalets