As our management team has been actively monitoring the COVID 19 situation and we want to ensure you that the safety of our guests and associates continues to be our top priority. During the reopening process of our business, we have had to implement a lot of new cleaning and safety protocols in addition to the removal of non-essential amenities and décor from the suites. In response to the ongoing concern for all travelers, our staff and management have been educated on how to properly sanitize each suite and how we can limit any possible exposure to our guests during their stay in our facility. 

 Enhanced actions include:

  • Keys and parking passes are disinfected during every transaction and contactless self-check-in/checkout.

  • Housekeeping staff has been given personal protective equipment (PPE), hand sanitizer, and additional cleaning products designed to kill cold and flu viruses. A 3 phase disinfecting of each suite is vigorously being followed.

  • High use dishware is re-cleaned and left in the dishwasher to keep sanitary.  We recommend all other kitchenware be rewashed if you wish to use it during your stay.

  • All in house laundry services (towels, face cloths, etc.) are processed using detergent and disinfectant. Once laundered, they have been individually bagged and placed under the sinks.

  • Professional laundry services are used for bed linens and follow rigorous industry regulations.

  • Each guest room has been provided with hand sanitizer and Lysol Advanced Disinfecting Wipes designed to kill 99.9% of cold and flu viruses for additional customer use during their stay.                          

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 PLEASE DO NOT REMOVE FROM ROOM- Cleaning wipes and sanitizers are available at the front desk for purchase. Charges will be applied to your bill if in room supply is removed.

WE ARE ALL IN THIS TOGETHER (Upon Departure) please help our staff stay safe!  

  • We ask that you remove your garbage and recycling to the appropriate onsite receptacles.

  • Place all dishware used into the dishwasher and turn it on. 

  • Clean all high touch surfaces with the Lysol wipes.

  • Place all used towels in the bathtub.

As we have been required to remove non-essential amenities and décor from the suites, here are some recommendations of items you should bring with you that we are no longer allowed to provide:

  • Coffee, Sugar, Creamer

  • Baking dishes, Cookie sheets, Aluminum Foil or Parchment Paper

  • Salt/Pepper, Specialty Items to prepare meals

  • Extra Pillows (We only have provided 2 for each bed) 

  • Extra Blankets (None will be provided in the room)

  • BBQ Tools (We have 2 communal BBQs on Property)

  • Iron/ Iron Board or Steamer

If you require any additional information prior to your stay or wish to discuss our cleaning protocols, please feel free to contact our call center between 7 am to 11 pm daily. One of our agents would be happy to assist you.
 

Map

TOXIN-FREE MOVEMENT

Address

1206 Bow Valley Trail

Canmore, Alberta

Canada T1W 1N6

© 2020 by Canadian Rockies Chalets